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Delivery Information
Online orders are currently only delivered to the UK. For orders outside of the UK, please email support@leandesk.com for a custom shipping quote.
If your product is in stock, it will be picked, packed, and dispatched promptly. Delivery times may vary and will be confirmed in your order confirmation email. They will usually be shown on the product page before you order too.
Once your order has been dispatched, you will receive an email with tracking details from our delivery provider.
If you are unavailable, you must liaise with the delivery provider to reschedule. If the delivery attempt fails and the package is returned to us, you may be liable for redelivery costs.
We offer standard delivery. If you require express delivery, please contact us before placing your order, and we will confirm if this is possible.
Returns & Refunds
Please contact us as soon as possible at support@leandesk.com. If you are a business customer, you must notify us within 48 hours of delivery.
Email us with details of the issue at support@leandesk.com
Provide photographic evidence of the product and packaging.
We will review your claim and inform you of the next steps.
If a return is required, items must be securely packed in their original packaging.
If we cannot repair or replace your item, we will issue a refund, including return shipping costs. Consumers have the right to request a refund within 30 days of delivery.
Order & Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Guarantee
Yes, our products are guaranteed for 5 years to be fit for purpose, of satisfactory quality, and free from design defects. If a product does not meet these standards, we will repair or replace it.
The guarantee does not cover:
- Normal wear and tear
- Damage due to improper use or storage
- Accidental damage
- Damage caused by exposure to extreme temperatures or direct sunlight
- Alterations or repairs made by the customer