If you can't find the answer you're looking for here, please don't hesitate to reach out to our customer support team. We're available 9am to 5:30pm on weekdays and always endeavour to respond as soon as possible.
Orders will be picked, packed, and dispatched promptly. We aim for next day delivery but it can sometimes take up to 2 working days due to factors outside of our control. If you require your order faster, please get in touch before ordering.
If you are unavailable, you must liaise with the delivery provider to reschedule. If the delivery attempt fails and the package is returned to us, you may be liable for redelivery costs.
If we cannot repair or replace your item, we will issue a refund, including return shipping costs. Consumers have the right to request a refund within 30 days of delivery.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Yes, our products are guaranteed for 5 years to be fit for purpose, of satisfactory quality, and free from design defects. If a product does not meet these standards, we will repair or replace it.